Refund policy

Return & Refund Policy

At GILDE JEWELS, customer satisfaction is one of our highest priorities. We are committed to providing quality jewelry, beautiful packaging, and a reliable shopping experience. If you experience an issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item arrives damaged, defective, or incorrect.

  • The jewelry is unused, unworn, and in its original condition.

  • The original packaging, box, tags, and accessories are included.

  • The product has not been altered, resized, repaired, or damaged after delivery.

For hygiene and safety reasons, worn jewelry may not be eligible for return or exchange.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Jewelry that has been worn or used.

  • Products damaged due to misuse, improper handling, or accidental damage.

  • Items returned without their original packaging.

  • Customized or personalized jewelry.

  • Clearance, promotional, or final-sale items, unless they arrive damaged, defective, or incorrect.

  • Items showing signs of wear, scratches, stains, or other damage caused after delivery.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photos and/or a video of the product and packaging.

  • A brief description of the issue.

Our team will review the request and, after verification, arrange an appropriate replacement, exchange, or refund, where applicable.

4. Refund Process

Once an approved return has been received and inspected:

  • Eligible refunds will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method or another agreed payment method, depending on the order and payment method.

  • Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Please note that processing times may vary depending on the payment provider or bank.

5. Exchange Policy

We may offer exchanges for products that arrive damaged, defective, or incorrect, subject to product availability.

An exchange request must be approved by our customer support team before the product is returned.

6. Return Shipping

  • If the return is due to our mistake, such as receiving a wrong, damaged, or defective item, GILDE JEWELS will bear the applicable return shipping cost.

  • For other eligible returns, the customer may be responsible for the return shipping charges.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

7. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot normally be cancelled and will be subject to this Return & Refund Policy.

8. Product Appearance & Color

Jewelry may appear slightly different in photographs due to studio lighting, photography conditions, device screens, and display settings.

Minor variations in color or appearance that do not indicate a defect may not qualify for a return or refund.

9. How to Request a Return

To request a return, refund, or exchange, please contact GILDE JEWELS Customer Support through our official WhatsApp or email.

Please include your order number, product details, and photos/videos where applicable. Our team will guide you through the next steps.

Please do not send any product back without receiving confirmation from our customer support team.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact the GILDE JEWELS Customer Support Team through our official WhatsApp or email.

We are here to help and will do our best to make your shopping experience smooth and satisfying.

GILDE JEWELS

Timeless Elegance, Crafted For You.